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Rules, FAQ's & Safety Standards at Utica Hotel

Resort and Water Park FAQS

At Grizzly Jack's Grand Bear Resort, things are pretty laid back and hassle free. We do have some resort polices and rules that will make your stay safe and without surprises. Access to our indoor water park is included for all overnight guests. Fun at our Illinois resort is always encouraged!
 

Check-In

Check-in begins at 4pm. Guests are welcome to arrive as early as Noon to pre-register for the room and begin using the waterpark until the room becomes available. Grand Bear Resort does not provide any sort of luggage check. Registered guests must be twenty-five (25) years of age or older to check-in to Vacation Villas or Luxury Cabins and twenty-one (21) years of age or older to check-in to Lodge rooms.
 

Check-Out

Check-out time is 11am. Guests are welcome to utilize the waterpark after check-out on the day of departure. Grand Bear Resort does not provide any sort of luggage check.
 

Chaperone Policy

For Vacation Villas and Luxury Cabins, one adult age 25 years or older is required for every six guests under the age of 21. For Lodge rooms, one adult chaperone age 21 years or older is required.
 
Grizzly Jack's Grand Bear Resort Early Check-In

Early Check-In

We cannot guarantee early check-in. Check-in is based upon availability of rooms prior to 4pm. Guests are welcome to arrive as early as Noon to pre-register and access the waterpark until a room is available.
 

Late Check-Out

Late check-outs are granted based upon availability. We cannot provide information on the availability of a late check-out until you arrive on property for check-in. Late check-outs typically require an additional fee.
 

Deposit Policy

A deposit in the amount of the first night's room rate plus taxes and resort fee are due at the time of booking. Please allow up to 24 hours for processing of your credit card. Any remaining balance will be due at the time of check-in.

Cancelation Policy

All reservations canceled prior to 3 days (72 hours) of arrival will forfeit $25 (plus taxes) of the initial deposit. All reservations canceled within 3 days of arrival will forfeit the entire initial deposit of the first night's room rate plus taxes. Certain promotions may require a non-refundable deposit.
 

Incidental Deposit

In addition to any remaining balance for room and tax at check-in, we require an incidental deposit of $500 for Vacation Villas and Luxury Cabins. Use of a credit or debit card for the incidental deposits for Vacation Villas and Luxury Cabins is required. Cash deposits are not accepted. The use of a debit card will directly affect the funds of your checking account and may be held by your bank up to 30 days following your departure.  The use of a Visa card for the incidental deposit is prohibited.  If you are paying for the room by Visa you must have an alternate credit card for the incidental deposit.
 

Payment Options

We accept Visa, MasterCard, Discover, American Express or cash. We do NOT accept personal checks. We will not accept payment for Vacation Villas or Luxury Cabins from anyone under the age of 25. We will not accept payment for lodge rooms from anyone under the age of 21. 
Overnight Rooms at Grizzly Jack's Grand Bear Resort

Overnight Accommodations

Admission to the indoor waterpark is included in the cost of every overnight accommodation and is subject to the hours of operation. Admission is subject to the number of guests indicated on the reservation. Please click here for special attraction pricing.
 

Ages 2 & Younger

Children ages 2 and younger stay and play free. All children are included in the total guests count, but those children 2 and younger are free of charge.
 

Day Passes

Our waterpark is complimentary to resort guests with overnight accommodations. We also offer day passes on days that the waterpark is open. Day passes will be available during waterpark hours of operation for $19.95 for persons 48" & taller and $14.95 for each person 47" & under. Children, 2 years of age and under, are admitted free into the waterpark with the purchase of a regular adult pass.
Check Grand Bear Falls Hours of Operation HERE.    

Open to the Public

Grand Bear Falls Indoor Waterpark and Canyon Creek outdoor miniature golf are both open to the public. Admission is sold based on availability and on a per person basis.
 

Pets

Pets are not permitted on the property with the exception of service animals. Contact us directly for nearby pet accommodations and information. Offenders will incur additional fees.
 

Grilling

Grilling of any kind is not permitted on the property. Starved Rock State Park provides areas for outdoor grilling.

Parking

Parking is provided for all accommodations. Vacation Villas and Luxury Cabins are restricted to 2 vehicles per unit. Large vehicles, boats, RV's & trucks must park in main lot and are not permitted in the villa/cabin parking area. All other vehicles may park in the main parking lot.
 

Smoking

Smoking is not permitted in any guest rooms or public areas of the resort. In accordance with Illinois State law, smoking is only permitted in designated smoking areas and must be 15' away from all entrances.
 

Food & Beverage Policy

Outside food & beverage is not permitted inside the waterpark, lobby area or any food or retail establishment.
 

Room Rates

Rates quoted via phone or internet are based on the number of guests indicated at the time of the reservation. Any additional guests above the number indicated on the reservation confirmation may result in a higher rate. All room rates are subject to availability and may change at any time. Rates are guaranteed only with a reservation with a credit card guarantee.

Water Park Restrictions

Waterpark Tube Slide & Body Slide Height Restrictions

Riders must be at least 48 inches tall in order to ride these slides in the waterpark. Single riders only.
 

Waterpark Spa Restrictions

Guests ages 16 and older only are permitted to use the waterpark spa. Guests 16 years of age and under must be accompanied by an adult. 
 
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